Frequently Asked Questions
Everything you need to know about your Matilda Jane experience.
What is the typical shipping timeframe for orders?
Most orders are processed within 2-3 business days. Standard shipping typically takes 5-7 business days, though delivery times may vary during peak seasonal launches.
What is your return and exchange policy?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please note that items marked as 'Final Sale' are not eligible for return or exchange.
How do I determine the best size for my child?
We provide a comprehensive size chart on each product page. Our designs often feature adjustable elements like elastic waistbands and tie-backs to ensure a comfortable fit as your child grows.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are unable to make modifications or cancellations. Please double-check your cart before checking out.
How should I care for my Matilda Jane garments?
To preserve the vibrant colors and delicate fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry. Avoid bleach and iron on a low setting if necessary.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and select international territories. Shipping rates and delivery windows for international orders will be calculated at checkout.